UPDATE2:

The faulty hard disk has been replaced, and the server is back up. All data were successfully restored.

UPDATE:

Our technicians have been successful in restoring the data to a new disk drive, and so far everything looks ok. However, we will take the server offline for a couple minutes to thoroughly review the BIOS settings to ensure it is fully optimized.

Dear Customers,

One of our disks which the MySQL server is hosted on has crashed unexpectedly, resulting in service downtime to the MySQL server. Our technicians are trying their best to restore the data from the broken disk and get the MySQL server back up on a new drive, however, because there are a lot of data involved and potential corrupt DB files, the process takes a long time.

We are extremely sorry for the inconvenience and we will keep you updated.

A new article was just posted to our knowledgebase, entitled: 10 Ways to Speed Up Your Magento eCommerce Site

The article contains useful tips and tricks you can follow to improve the responsiveness and performance of your store.

We need to reboot the server due to an urgent kernel upgrade. The current kernel is incompatible with the latest version of the R1Soft backup agent, and must be upgraded to ensure backup tasks are processed properly.

The server will be rebooted after the kernel upgrade, causing intermittent service unavailability and timeouts while the server is brought back up.

We are sorry for the inconvenience.
Thank you for your understanding.

We are pleased to announce the addition of a brand new web server to our Magento hosting platform. The new server is equipped with some of the best performing hardware available, and has the following specifications:

• Intel Core i7 CPU (total 8 cores, Hyper-Threading)
• Solid State Disks (SSD) for superior IO read/write performance
• 6 GB DDR3 RAM

We are particularly excited to see how Magento will benefit from the fast SSD disks, which are used for database storage. With the new server in place, we are well positioned for continued growth.

PS: We will soon also be unveiling some exciting new services and features, as well as a brand new website so stay tuned for more information.

Dear all,

We are pleased to announce that all our Magento web hosting servers have been upgraded with the latest cPanel Accelerated² Control Panel. Below, we will take the time to highlight some of the new features in cPanel 11.25.

	Refined User Interfaces cPanel users will benefit from a quick-loading cPanel home page, as well as improvements to the Email Accounts interface. It now combines all the major functionality involved with email accounts into a single page: you can add, search, sort, and delete accounts, as well as change passwords and quotas, all without leaving the page. With its clean new design, this page provides a faster, more intuitive way to manage your email. Another welcomed addition is the new Simple DNS Zone Editor. With it, users can now easily add/modify A, MX and CNAME records for their domains directly in the cPanel user interface. This means you no longer have to contact our support department to make such changes.
	Improved Email Support for Mobile Devices Version 11.25 provides a number of enhancements that improve IMAP access via mobile devices. For example, cPanel will use cookie instead of HTTP authentication with compatible devices, which will reduce the number of authentication requests by up to 50% in many cases.
	Upgraded PHPMyAdmin and MySQL cPanel 11.25 adds support for PHPMyAdmin 3 and MySQL 5.1. PHPMyAdmin is the number one online database management tool for MySQL, and with the new release it is easier than ever to manage your databases. MySQL 5.1 improves overall performance and offers plug-in architecture for table types. Note: MySQL 5.1 will not be available immediately as we need to make sure there is no compatibility issues resulting from the upgrade.
	Improved Security Safeguarding your server — and your peace of mind — are important to us. The new cPanel release adds numerous security features that help to ensure a safe environment for our customers. Among other things, a new security token system helps prevent cross-site request forgery (XSRF) attacks by appending URLs with a session token.
	Performance In addition to the above, the latest version of cPanel provides a host of enhancements which can lighten server load, resulting in faster response times. The mail server has been improved to reduce memory usage and increase the efficiency of mail delivery. Furthermore, the performance of the DNS cluster technology has been optimized.

We hope you will enjoy the new cPanel Control Panel! As always, if you have any questions or problems feel free to contact our support team.

With compliments,
ProperHost Management Team