Dear all,

We will be upgrading the cPanel control panel to the latest version on our Magento hosting servers today. The upgrade should not cause any problems, however, you may notice intermittent slowdowns or timeouts for a couple of hours while new software is being installed and services restarting.

The upgrade will begin with server 'MAG1', and provided everything goes well, the rest of the servers will be upgraded consequently.

If you have any questions regarding the above, please contact our support department.

Thank you for your understanding and cooperation.

Best Regards,
ProperHost Management Team

[UPDATE]

Our networking team has resolved the issue. All services should be accessible by this time. If you have any servers that are still not accessible, please contact our support department. Thank you again for your patience and understanding.

[UPDATE FROM DATA CENTER:]

Distributed Denial of Service Attack

There is presently a significant denial of service attack directed towards hosts on our network that is affecting a number of other customers. Our network administrators are presently working on the issue and expect it to be resolved shortly. We will update this status page once the attack has been dealt with. Thank you for your patience.

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Dear all,

Our data center is currently experiencing a network outage that is causing 100% downtime to several of our servers at the moment. Technical staff is already on-site working on resolving the issues.

We will update you as soon as we have more information.

We are sorry for the inconvenience caused.

Thank you for your understanding and co-operation.

Dear Customers,

mag2.properhost.net will be taken down for an urgent reboot in the next 4-5 minutes. Service will remain as soon as the server has rebooted.

UPDATE:

A manhole exploded in NYC and has cut off NJ to NYC traffic. We are running on our Newark leg. All our carriers are completely saturated and we are experiencing latency as a result. To clarify, we aren't saturated, our carriers are. We expect to be back to 100% by midnight tonight and for peak traffic levels to go down at 7pm and latency to decrease or normalize as a result. Thank you for your patience and understanding.

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"There is a fiber cut between the route of Ashburn to New York City. The fiber cut has been identified between the area of New York City and Princeton, NJ. There are 20 10G circuits which are affected by this outage[...]"

More information: https://secure.properhost.net/members/networkissues.php 

The scheduled kernel upgrade on server mag1.properhost.net which was previously announced has been completed. The complete procedure caused less 10 minutes of downtime.