[UPDATED] Severe disk crash on MAG1 - MySQL server down

UPDATE2:

The faulty hard disk has been replaced, and the server is back up. All data were successfully restored.

UPDATE:

Our technicians have been successful in restoring the data to a new disk drive, and so far everything looks ok. However, we will take the server offline for a couple minutes to thoroughly review the BIOS settings to ensure it is fully optimized.

Dear Customers,

One of our disks which the MySQL server is hosted on has crashed unexpectedly, resulting in service downtime to the MySQL server. Our technicians are trying their best to restore the data from the broken disk and get the MySQL server back up on a new drive, however, because there are a lot of data involved and potential corrupt DB files, the process takes a long time.

We are extremely sorry for the inconvenience and we will keep you updated.