Transit Router Upgrades

Dear Customer,

Our Data Center will be performing upgrades on the transit routers starting tomorrow night at 10:00PM. The window for this work is 8 hours and will be concluded by 6AM EST. During this time our BGP sessions may failover as we upgrade our transit routers one at a time which may cause some latency as the routes switch to another pop however we do not expect any full outages or long term latency.

We thank you for your continued support.

Sincerely,
ProperHost.com Team

[Updated] Server issues on MAG1

Update 2:

We have successfully moved all data to a new primary disk drive and the server is now up and running. We want to ensure that no data was lost as a result of this incident.

 

Update 1:

The primary hard drive is reporting sector errors, so we are currently moving all data to a new disk drive to prevent further damage and data loss.

We are currently experiencing some issues with the stability of mag1.properhost.net. Our system administrators are currently working on it. We will keep you updated.

New Website Launched!

Dear all,

Today we are extremely excited to finally announce the launch of the new www.properhost.com! The team at ProperHost have all been working tirelessly over the last couple months; developing a brand new website and revamped customer portal.

The new website features a new, modern look and improved navigation, providing a much improved shopping experience for new and returning customers. In addition to the new visual profile, a lot of effort has been spent optimizing underlying business workflow and backend processes for more efficient order processing. The customer portal has also been redesigned to align with the rest of the website.

The current line of services has been extended with new exciting products; including dedicated servers, reseller hosting, new Magento optimized hosting plans and services, and more. Today also marks the release of the ProperHost Affiliate Program, a rewarding incentive giving members an opportunity to earn hard cash by referring new customers to ProperHost.

Last but not least, we have created a new showcase section, highlighting some of the many successful web sites run by our customers. Feel free to check them out and also submit your own website if you would like to be listed in the directory.

Today's launch marks a new era for ProperHost and we look forward to further improve our services in the months and years to come.

Although the new site has been tested thoroughly, we encourage anyone who encounters any errors or problems to report them to support[at]properhost.net.

Sincerely,
the ProperHost Team

Data Center Maintenance Notice

Dear Valued Customer,

This notice is to inform you that our Data Center will be making a slight configuration change on their core network Wednesday night into Thursday. There should be no service impact during this window.

We thank you for your continued support.

If you have any questions, feel free to open a support ticket.

Magento Showcase Invitation

Dear Magento Users,

We are close to releasing our brand new ProperHost.com website which will feature a Magento section, showcasing successful eCommerce sites powered by the Magento platform. If you are the owner of a Magento web store we would like to hear from you!

To apply for inclusion in the showcase directory, please send an email to support@properhost.net (or create a ticket) with the following information.

Your Name:
Company Name:
Website URL:
Short description:
Testimonial:
Your rating of ProperHost: <1-5 stars>

By participating in the Magento showcase directory, your website and testimonial may be selected for highlight on our website – www.properhost.com.

Terms:
-    Only custom site designs will be accepted (no default template)
-    The website/domain must be hosted on a ProperHost server
-    The website must not be under construction

If you have any questions regarding the above, please do not hesitate to contact us.