UPDATE 2: the disk transfer has been completed and the server is back online.
UPDATE: the replacement of the secondary hard drive has been completed. However, during the data recovery process, we discovered several bad sectors on the primary hard drive as well. We will therefore replace the primary hard drive as well.
Dear customer,
The MAG1 server is starting to show signs of a hard drive failure and we will need to schedule an emergency replace of the secondary hard drive as soon as possible. We are arranging this with the data center now to minimize the amount of downtime.
UPDATE: the scan has been completed and the server is now back online.
Dear customers,
As you all are aware of the server MAG4 suffered from extensive downtime and unreliability issues yesterday. We thought the problem was solved after rolling back an upgrade to the Litespeed web server. However, the problems were still persistent and the server started showing signs of hardware failure so we had to take the server down for a complete hardware scan.
At this time the scan is still in progress.
This will take some time but it is necessary to isolate the problem.
We are sorry for the inconvenience caused by this.
ProperHost.com
UPDATE (2013-02-13 02.00 AM): The maintenance has been completed. The server is back online.
Dear customer,
As some of you may have noticed, the server MAG4 became unresponsive for about 1 hour this morning. After bringing the server back up, a disk check revealed several pending sectors on the primarily hard drive. As this is often the first indications of a failing hard drive, we want to take precautions by replacing the faulty hard drive with a new one. Inevitably, this means we will have to perform a data copy from the old disk to the new one. This process will take anywhere from 4-8 hours depending on the condition of the hard drive, during which all services will be inaccessible. It is important that this process commence as soon as possible to prevent further damage to the disk and possible data loss.
The emergency maintenance will begin today at 9PM EST (feb 13 2AM UTC).
We are sorry for the inconvenience caused by this.
Thank you for your understanding.
Dear all,
We would like to announce that cPanel, the award-winning control panel, has been upgraded to the latest version on all our cPanel-powered web servers.
cPanel 11.34 includes a lot of improvements and fixes, as well as a new Email Archiving feature, allowing users to save incoming, outgoing, or mailing list messages for a specified amount of time. For more information, see: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/EmailArchiving
Resellers will notice that a new graphical interface has been added to WHM.
We at ProperHost would also like to take this opportunity to wish everyone happy holidays!
For the past hours we have been carried out a unplanned HDD maintenance on our main website server which is hosting ProperHost.com as well as the Support Center and support email service. The maintenance resulted in some downtime to the abovementioned services.
The problem has now been resolved.